A business phone system makes it easier to connect with colleagues, customers and clients. It also helps maintain a professional image.

bOnline offers a range of business phone systems that help you communicate effectively. These services range from standard calling features to unified communications platforms that add features like call recording and video conferencing.

VoIP

VoIP is a cloud-based phone service that enables businesses to communicate with their staff from anywhere in the world. It’s a great way for businesses to stay connected with their employees and keep up with the demands of their business.

The technology works by sending voice data in small, packets. This makes it more efficient than traditional circuit switching, which sends data across the whole network every time you speak.

In addition, it’s more robust and secure than a traditional landline. It also offers more features than a standard phone line, including call forwarding, conference calling, and call hunt.

Another benefit of VoIP is that it’s incredibly easy to use and scale. With no need to purchase new hardware, you can easily add or remove lines as needed.

Hunt Group

Using hunt group is easy.

Alternatively, you can use circular hunting, which distributes calls in a round-robin fashion that continues through the list of destination phone numbers even if a previously skipped line becomes available.

Call Routing

Call routing is a feature that automatically forwards calls to team members based on their skills and expertise. This allows sales and support agents to balance their workloads so they can provide the best customer service possible.

The benefits of call routing for businesses are numerous. It shortens wait times and provides callers with quick answers to their questions.

This is especially beneficial for small businesses that don?t have large numbers of employees.

There are many different call routing options to choose from, including uniform and weighted call routing. The latter routes calls to agents who have been available the longest. This ensures that agents spend near-equal amounts of time with each call.

Interactive Voice Response

Interactive voice response (IVR) is a type of telephone technology that allows customers to interact with your business without having to speak to an agent. IVR systems use DTMF tones or speech recognition to respond to callers’ questions, prompting them to select options from a series of preset menus.

In a business, this is an excellent way to help callers resolve their problems quickly. In turn, it results in lower call volumes, less operational cost, and improved customer satisfaction.

A good IVR system will offer a variety of self-service options, such as FAQs and live chat, as well as connecting customers to an agent when they need more assistance. It should also provide a simple, easy-to-navigate recorded menu that makes it possible for callers to find the answer they need.

Call Recording

Call recording is a useful tool for businesses to monitor quality of communication and improve the overall customer experience. It also helps in handling complaints and disputes that may arise.

Often, small errors can turn into big losses for a business, which is why it’s important to ensure that employees are providing the best possible service to their customers.

It allows you to focus on the call while listening and taking notes, so that you don’t miss anything crucial.

It’s also a great way to comply with regulatory requirements. Contact centers must ensure they are following the laws governing consent, especially if they’re dealing with sensitive information such as health or financial data. needs read more hear